“And I realized that what it really takes to ship product is coordination. Somebody has to actually pull the people together, and get all the different roles to connect with each other. Whenever you build some product you’ve got to have design, you need to have programming, support has to know about it, it has to get QA, it has to be reviewed by people who can say no to things. All these different pieces have to come together.”

via An interview with Ryan Singer | Inside Intercom.